• Our clients are the most valuable part of our practice and we aim to demonstrate that at all times. • We regard it as our responsibility to help you improve your business and succeed by adding value through innovative business development techniques. This ensures that your investment in our services provides excellent return. • We aim to be your first point of call for matters that impact on business and financial affairs and we, together, can trust our network of fellow professionals. • We place great value on building relationships based on trust, respect and honesty, and listen to your concerns and requirements. Your problem is our challenge. To help you deal with it, we need to know about it. • We are totally professional and ethical. Be assured your affairs are kept completely confidential. • Your time is important to us and we endeavour to maximise the value of the time we spend together. When you have our attention, no one else will and we will not keep you waiting. Work will be carried out in accordance with the programme we will set together. • We undertake to respond to client phone calls in 24 hours and correspondence in 48 hours. We have a commitment that services, financial statements, opinions, and advice will be understandable and our knowledge shared through newsletters or other contact. • We are not bean counters or book keepers; we offer a wide range of financially related professional services. • We maintain professional standards above those required or recommended by New Zealand Institute of Chartered Accountants. But we place even more importance on the standards of performance which you require. • We plan for our professional people to undertake continuing professional development to meet or exceed the Institute of Chartered Accountants' recommended level of 40 hours per annum. All our team are trained to the upper level of their competence. • We will seek practicable opportunities for clients to work together for mutual benefit. Should you refer clients to us, the quality of service to you will not diminish and our new client will be delighted with your recommendation. • This is our commitment to you. In return, the only things we ask of you are: your honesty, communication, and feedback, and payment on the date nominated so we can continually strive for the achievement required by these statements. © Iles Casey 2010     |     Web design by CG Design  Disclaimer     |     Site Map Now you can complete the annual year end client questionnaire on-line! Our commitment to you